WAVE ARCADE is proud to share our premium, museum-quality art prints with customers all around the world. We work hard to ensure we can offer shipping options that will ensure your prints arrive to you quickly and safely.
We're a small, local business that aims to offer the highest-quality products.
To support that goal, most orders are printed and prepared as they are made. This helps us operate more efficiently and ensure you receive the best prints. For orders placed on wavearcade.com, we partner with a specialty fine art print shop to produce our prints and frames.
Keep reading to learn more about when you can expect to receive your order and more.
WAVE ARCADE is happy to offer free shipping for all orders within the U.S.
The majority of orders process and ship out within 1-4 business days.
Note that processing times may sometimes be longer for orders containing multiple prints or larger framed prints.
Carriers typically pick up orders Monday through Friday from 2PM - 5PM. Any orders fulfilled by USPS are also picked up on Saturdays. You will receive an email with tracking information once the order is shipped.
If you have a rush order request, please reach out so that we can see if that can be accommodated.
Holidays and Christmas are the busiest time of the year for both printing and shipping. For your orders to arrive in time for Christmas, we recommend getting them in by the first week of December.
If you're purchasing a print to give as a gift, please review our holiday order deadlines for the best chance that your package arrives on time.
Remember, shipping and processing is always busier around holidays. Get your orders in early to make sure they arrive on time. A general rule of thumb, please place your order at least 2 weeks before you need it to account for processing and shipping.
If you'd like to expedite an order, please reach out and we'll do our best to accommodate your request.
Once a package is handed to the carrier, its progress it outside of my control.
While infrequent, delays do occur and packages do get lost. If there is an issue with tracking, your package has been lost, or your package never arrived, please let me know and we will work to fix it ASAP.
Our aim is for you to be satisfied with the quality and service you receive from WAVE ARCADE. All of our prints go through a quality-check before being packaged and shipped out.
Each order is packaged as carefully as possible to make its way to you. During transit, there is always a small chance of some sort of damage to the print (we'll take care of this), however, trying to repackage the print and send it back to us for a return/exchange introduces a whole lot more complexity and potential for damage that we are not equipped for nor are able to resell as a repacked and reshipped print will not meet our quality standards.
Please email with any questions.
For the full details of the return/exchange policy, please continue reading.
Refunds or replacements are available in the following circumstances:
At this time, we cannot offer refunds or returns for the following situations:
If at any time you have any issues or questions about an order, please reach out to ethan@wavearcade.com.
If you are requesting a replacement due to one of the circumstances described above, we may ask that you provide any necessary details and photos to help process the request.
As our frames are made out of U.S.-grown species of white oak, some wood may feature natural characteristics that appear as "scratches" or marks.
The most common one of these are called medullary rays, a natural characteristic that shows up in certain wood species like white oak. They may appear as white/lighter-color ribbons on one of the frame pieces. In certain cuts, these are sometimes mistaken as scratches or may appear more prominent.
As this is a natural characteristic of the wood, we cannot accept returns of exchanges.
If you do need to send something back to us, please reach out to ethan@wavearcade.com for details on where to send it.
It doesn't happen often, but shipping, handling, and packaging can damage our prints every once in a while.
If you receive a print that arrives damaged, please contact us right away. Send an email to ethan@wavearcade.com.
To expedite a replacement, please send us the following:
If you've made a mistake on your order and need to change it or cancel, please contact ethan@wavearcade.com as soon as possible. We can cancel your order and issue a refund before your order goes to production, which usually takes up a few hours.
Once an order has gone to print, we cannot issue a cancellation.
Changes to your shipping address can be made before the order ships out, but please let us know as soon as you can.
If you have just placed an order but wish to change prints or change sizes, please reach out ASAP. We will cancel/refund your original and you can place the new one. This helps us complete and ship your order as smoothly as possible with out any mix ups.
Any other questions, contact Ethan via email at ethan@wavearcade.com